Our focus, passion, and goal at PHC is to create and nurture a caregiver-client relationship that exceeds all expectations. The bond, friendship, and trust that can exist between a caregiver and their client is something beautiful. The One Client-One Caregiver Concept is a concept of caregiver consistency, care transparency, and customization applied to all of our clients.
- Caregiver consistency
- After a thorough home assessment, clients are matched to a primary caregiver and a Care Coordinator. Clients and their families often play an active role in the selection of the caregiver(s). If there is ever a change in a client’s regular caregiver(s)-due to illness, vacation leave, or for any reason-each client’s Care Coordinator or primary caregiver will personally introduce and provide an orientation for the new caregiver. This is one of the many ways we keep the number of people entering the home of our clients to a minimum, transitions smooth, and all parties involved in the care on the same page.
- Care transparency
- We keep caseloads for Care Coordinators as small as possible so they can devote ample time to truly understand the needs of their clients. They are available to clients, caregivers, and families 24/7. Care Coordinators and caregivers communicate on a regular- sometimes daily-basis to ensure the expectations of our clients are being exceeded and that caregivers are receiving the appropriate support. The role of Care Coordinators at PHC is unique and dissimilar to the role of similar professionals at other companies-just ask them!
- All services are tailored to the unique needs of each client.